Discuss a time when you’ve seen one of the seven deadly flaws of
carrots and sticks in action. What lessons might you or others learn from the
experience? Have you seen instances when carrots and sticks have been
effective.
One of the seven deadly flaws that I recently
encountered was a case of unethical behavior in a university classroom. While I
can’t state specifics of the case, I can describe the general circumstances of
this classroom cheating epidemic. A social science course had moved towards an
online platform of testing and had switched from taking multiple tests to
taking one online test for the course grade. The switch in format created more
of a high-stakes environment and added pressure on the students. The test was designed
to take several hours and was open book and open notes, but called for
individual work. Unfortunately several students presented identical tests with
exceedingly fast test taking times. It was readily apparent that people had
disregarded the regulations of the test. Aside from the pressure of succeeding
I think another factor, in addition to carrots and sticks, played a part in the
students cheating—unfamiliarity with the back end of the online testing
system. In this specific case I
think that a series of online tests, some collaborative and some individual,
would have created less of a high risk/high reward scenario. I also think that creating other
learning metrics, aside from test taking, would have created an environment that
would reduce the temptation to cheat.
One instance where I think that the standard
rewards and punishments system of carrots and sticks worked is at a case study
challenge I was competing in six years ago. Teams of four people would act as
business consultants from a large and respected organization and present an
action plan to a given problem. The teams were given less than 48 hours from
the time the case was presented to conduct research and present a comprehensive
plan of action to the panel of judges. The top three teams won relatively substantial
monetary rewards and all of the finalists were able to bypass first round
interviews for this company. After we were given the case our team was
energized and worked intensely for the short window of time to analyze the
problem and create sound strategies for the client. I do not think that there
would be the same quality and intensity of work without the rewards and
guidelines in place.
As you think about your own best work, what aspect of autonomy
has been most important to you? Autonomy over what you do (task), when you do
it (time), how you do it (technique), or with whom you do it (team)?
Autonomy has been a major factor in my personal
productivity and it this was reinforced in Daniel Pink’s Drive. All types of autonomy have value, but if I had to select the
most beneficial type of autonomy for myself I would choose autonomy over what I do. I find it critical to focus
what my workload entails. As a departmental marketing manager the types of
projects I can take on are endless, and it is easy to lose focus. I am a much
more effective employee when I can hone in on the projects that are most in
line with our departmental mission. I want to have control over the types of
initiatives I am managing because it allows for a sense of ownership and
connectedness. I like the symbiotic feeling that my efforts are working towards
a larger objective. While other types of autonomy are also important to me if I
am granted autonomy over what I do,
then I am generally more flexible on when,
how, or with whom the project is
completed.